Refund policy

RETURNS & EXCHANGES

You may return your purchase for refund or store credit for any reason, subject to these terms.

Customers who reject their shipment or refuse to pay import tariffs, taxes and duties will not be refunded.

• ONLINE PURCHASES can be returned for refund or store credit. 
  We are unfortunately not able to facilitate online exchanges. If you are not satisfied with your product and want to buy another item, please follow the return process, then place a new order online. If you are within reach of one of our stores, you are able to bring in your online purchase for an in-store exchange. 
• IN-STORE PURCHASES can be returned for exchange or store credit only. No refunds unless an item is faulty.
• SALE ITEMS can only be returned for store credit, unless the item is marked ‘final sale'. 
• FINAL SALE items are not eligible for return, exchange or store credit unless faulty. 
• Returns or exchanges are accepted within 14 DAYS from the date of purchase. Items returned later than 14 days will not be accepted.
• For hygiene reasons there are NO RETURNS on EARRINGS, SWIMWEAR, SOCKS or UNDERWEAR unless deemed faulty.
• Items must be in ORIGINAL CONDITION and must not have been worn, altered or washed. All TAGS must remain attached.

We suggest all online purchases are tried on as soon as received, in case they need to be returned for any reason.

 

FAULTY RETURNS

If believe you're received a faulty item please refer to our Faulty Returns Policy.

 

HOW TO RETURN SOMETHING

To return/exchange please contact shop@perksandmini.com.

Online purchases : Include the order number found on your order confirmation or dispatch confirmation emails.

In store purchases : Include your receipt (email/photo/scan) and proof of payment. You can also visit us in store.

 

WHERE TO SEND YOUR RETURN

Please send or drop off returns to one of the locations at the top of this page.

Once the items have been received they will undergo a quality review. When cleared you will receive your new item (for exchanges) or store credit / refund (for returns) for the purchase price excluding any original shipping costs.

We only refund initial shipping charges for faulty items. Items exchanged will be shipped at our own cost. Your own return postage costs are not refundable for change-of-mind returns.

We endeavour to process refunds as soon as they are received, but please allow 5 working days. You will receive email notification of the status of your return or exchange once processed.

Perks And Mini is not liable for the loss of garments being returned.
We recommend using a trackable delivery method and taking note of your tracking number.

 

SHOES

Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Shoes must be returned in their original box.