Shipping policy

NOTES

Order by December 15 to receive by Xmas.

Shipping delays may occur during all SALE and HOLIDAY periods. Processing and dispatch could take an additional 1-2 days during these times.

SHIPPING ORIGIN

All orders are shipped from one of our locations :

P.A.M. STORE MELBOURNE

LEVEL 3 / 252 SWANSTON ST
MELBOURNE 3000
VIC AUSTRALIA

Email — shop@perksandmini.com

Phone — +61 3 9654 6458.
11am-5pm Monday-Friday (AEST).

P.A.M. STORE SYDNEY

304 PALMER ST
DARLINGHURST 2011
NSW AUSTRALIA

Email — sydstore@perksandmini.com

Phone — ‭+61 2 9360 5488‬.
11am-5pm Monday-Friday (AEST).

SHIPPING RATES

All prices in AUD (Australian Dollars).

AUSTRALIA (Express Post with tracking)

• A$10 shipping.
• Orders over AU$150 receive FREE shipping.

INTERNATIONAL (DHL / UPS)

• A$35 shipping.
• Orders over AU$350 receive FREE shipping.
  

NEW ZEALAND (DHL / UPS)

• A$25 shipping.
• Orders over AU$350 receive FREE shipping.

TAXES AND DUTIES

Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local government. Payment to the relevant authority is necessary to release your order from customs. For more information, please contact your local customs authority.

Customers who reject their shipment or refuse to pay import tariffs, taxes and duties will not be refunded.

USA Customers — Please read details about U.S. Import tariffs here.

EU Customers — Please note that EU customers experience relatively high taxes and duties. Check with your local customs authority prior to shipping if this is a concern.

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to notify Perks And Mini of the situation.

PROCESSING AND DELIVERY TIMES

Confirmation — You should receive an Order Confirmation email shortly after completing checkout. If you do not receive a confirmation email, please contact shop@perksandmini.com.

Processing time — Orders are usually processed within 24 hours, and dispatched the same or following business day. Purchases made on weekends and public holidays will be processed on the next business day. Please note that unforeseen delays sometimes occur, however we will always dispatch your order as soon as possible.

Busy periods — Shipping delays may occur during all SALE and HOLIDAY periods. Processing and dispatch could take an additional 1-2 days during these times.

AUSTRALIA

Australian orders are shipped by AusPost Express E-Parcel service. Most metropolitan deliveries are received in 1-3 business days, where the order is received before 12pm. For regional deliveries please allow up to 5 business days depending on your location. You can track your parcel with Australia Post.

Please note your delivery may be left unattended if no one is at the delivery address at the time of delivery. Please contact P.A.M. at the time of your purchase should you wish to include specific delivery instructions. You can sometimes change your delivery options on the Australia Post tracking page.

INTERNATIONAL

International orders are shipped by DHL & UPS International Express services. Deliveries outside of Australia can be expected to arrive within 2-5 business days from the time of shipment, depending on location. You can track your parcel on the DHL or UPS web sites.

All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to receive during the delivery window.

Shipping to Russia and Israel not available.

Please note that due to UN sanctions, we may not be permitted to ship to the following locations on the Embargoed Countries List: Afghanistan (AF); Côte d’Ivoire (Ivory Coast) (CI); Democratic People’s Republic of Korea (North Korea) (KP); Democratic Republic of the Congo (CD); Eritrea (ER); Iran (IR); Lebanon (LB); Liberia (LR); Libyan Arab Jamahiriya (Libya) (LY); Sudan (SD).